Frequently Asked Questions

The LynxGuide Server is a turn-key server with the LynxGuide software pre-loaded on a Dell OEM server, configured and quality tested for quick installation on your LAN. The LynxClient software functions LynxIcon, LynxIconPro, LynxKey, LynxKeyPro and LynxUSB allow PC’s to alerts to the LynxGuide server. PC’s with the  LynxMessenger or LynxMessengerPro function enabled can receive alerts from the LynxGuide server. The LynxGuide system is typically operated by the security department, but the IT’s role is critical for deployment of the system.

LynxGuide Standard Software License allows for a server to operate on a LAN covering a single campus or facility including remote offices with less than 100 PCs within the county. Separate facilities with more than 100 PCs require a LynxGuide server per facility or an Enterprise multi-site solution license.

Ports  The LynxGuide server needs inbound ports 80, 443, 3000-3010, 10114-10122 opened.
LynxNet device needs inbound ports 80 or 443 open.

Outbound Communication For LynxSMS and LynxVoice Plans the LynxGuide server must be able to connect to and on port 80 or 443.

E-mail LynxGuide has the ability to send email through a customer’s mail server.

Active Directory System operators can Login to the Lynx Server web interface using their AD credentials.

Virus Scanning Virus scanners can be installed on the LynxGuide Server.

Database The LynxGuide Server uses Microsoft SQL Server Express. You can install Microsoft SQL Server Standard Edition on your server. The standard LynxGuide server does use a local DB. Remote DBs can be supported, however if the LynxGuide server can not connect to the remote DB, no alarms will be processed.

Supervision LynxClient and LynxNet Devices check-in with the LynxGuide Server by default every 5 minutes. Supervision packets are less than 1Kb.

LynxClient Software Installation LynxClient is a MSI and can be manually installed or distributed using your software distribution tools to PCs. LynxClient can be deployed in a dormant mode for remote activation. The MAC client is a DMG file that can be installed manually to the systems or distributed using your software distribution tools to MAC computers.

Location Information for LynxClient software The information for determining the location of the PC that launched a Lynx alarm is stored on the LynxGuide server. Each client workstation uses the computer name as a unique identifier. The LynxGuide server uses a lookup table to translate the unique identifier into useful location information. This information can be uploaded to the Lynx system in a .CSV file.
The LynxClient test feature allows for users to provide the initial data or verify the stored data as part of the monthly test. When users provide information, it is presented in an administration level panel to verify before updating the lookup table. This updated location data is exportable to share with IT.

For Technical Questions please contact Kevin Petty  E-mail